Returns & Exchanges

At The Lost Co, we want to ensure your gear is a perfect fit for your next adventure. If you are not completely satisfied with your purchase, you may return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the unused gear in its original packaging, ensuring all tags, manuals, and protective materials are included.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, affix it to the box, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our team inspects the equipment for quality assurance, we will process your refund or ship out your exchange within 3-5 business days.