Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for mountain bike components?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery varies by location and customs processing.
What is your return policy on installed parts?
We only accept returns on items in new, uninstalled condition with original packaging. Once a component has been mounted or used on a bike, it is no longer eligible for return.
Do you offer professional suspension tuning services?
Yes, our expert technicians provide custom suspension tuning and servicing. You can ship your fork or shock to our workshop for a full overhaul and personalized setup.
How can I track my order?
As soon as your gear leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
Do you ship internationally?
We ship to most countries worldwide. Please note that international customers are responsible for any import duties, taxes, or brokerage fees required by their local government.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm, allowing you to buy your dream build now and pay over time.